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Pensacola Pet Resort Premier

4920 N Davis Hwy Pensacola, Escambia, FL, Florida
Offical Rating:2.5/5
(1 review)
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$61.95 - $61.95 Pensacola Pet Resort Premier 4920 N Davis Hwy, Pensacola, Escambia, FL, Florida, 32503, United States 850-434-6210 8 Dog Boarding 2 2 2 2 2 2 2 2
Pensacola Pet Resort Premier 4920 N Davis Hwy, Pensacola, Escambia, FL, Florida, 32503, United States 850-434-6210 $61.95 - $61.95 5 10 Furstays Official Review of Pensacola Pet Resort Premier Safety
Pensacola Pet Resort Premier adheres to standard safety protocols, but reviews indicate potential issues with staff training and handling of dogs that may require special attention. A client mentioned being required to pay for training before their dog could return, and another reported their dog returned with marks on its face, which staff attributed to the kennel.

Facilities
The facility offers indoor accommodations and luxury services, but concerns have been raised about cleanliness. One reviewer stated their dog smelled of urine after a three-day stay, suggesting lapses in kennel maintenance.

Amenities
Pensacola Pet Resort Premier includes boarding and daycare services. However, the lack of webcams for owners and reported inconsistencies in reservation handling detract from the overall experience. Advanced features like webcams could enhance transparency and client trust.

Care and Services
While the facility boasts experienced professionals, several clients have expressed dissatisfaction with staff responsiveness and service quality. Reports of miscommunication, unclean conditions, and kennel-induced stress for dogs highlight areas for improvement.

Cleanliness and Sanitation
Cleanliness is a significant concern based on customer feedback. Multiple reviews noted strong odors and instances of pets returning home unclean, raising questions about daily maintenance and hygiene practices.

Technology and Security
The absence of live video feeds accessible to owners detracts from the sense of transparency and control. This shortcoming, combined with other operational issues, leads to a deduction in the overall rating.

Suites
Accommodations are standard, with options for different kennel sizes. However, feedback suggests that some kennels may not be adequately maintained, potentially impacting pet comfort and health.

Location
The resort is conveniently located in Pensacola, FL, making it accessible to local residents. No significant advantages or disadvantages are noted regarding its location.

Public Perception
Customer reviews are mixed, with a notable number of negative experiences shared online. For example, one customer stated, "I picked up my dog and she smelled absolutely awful, as if she laid in her own urine for 3 days straight." Another reviewer mentioned, "We were told our dog wasn’t allowed to come back to daycare unless we paid for training," expressing disappointment over the lack of collaborative problem-solving. Issues with reservation mismanagement and pets returning with injuries or stress are recurring themes.

Overall Impressions
Pensacola Pet Resort Premier offers a range of services, but recurring concerns about cleanliness, staff training, and client communication lower its overall appeal. The rating of 5.0 out of 10 reflects these challenges and emphasizes the need for improvements in service quality, transparency, and facility maintenance.

Furstays Official Reviews reflect customer input, our knowledge, property visits, public information, online perceptions, and machine learning. They may contain errors or omissions. Please research independently and use your best judgment when choosing a pet service for your furry family member. Convenient location; range of boarding and daycare services. Concerns about cleanliness, staff training, and inconsistent service; no webcams for owners.

Have a question about Pensacola Pet Resort Premier in Pensacola, Escambia, FL?

Amenities

  • Amenities – Climate controlled Climate controlled
  • Amenities – Full-service grooming available Full-service grooming available
  • Amenities – Group play available Group play available
  • Amenities – Individual care available Individual care available
  • Amenities – Indoor play yard Indoor play yard
  • Amenities – Inground Pool Inground Pool
  • Amenities – Live webcams in common areas Live webcams in common areas
  • Amenities – Medications administered Medications administered
  • Amenities – Outdoor play yard Outdoor play yard

    • Animal Type

  • Animal type – Dogs accepted Dogs accepted

    • Features

  • Specifications – Flea & tick preventative required Flea & tick preventative required

    • Specifications

  • Specifications – Puppies accepted Puppies accepted
  • Specifications – Vaccinations required Vaccinations required

    • Suites

  • Suites – Enclosed by walls Enclosed by walls

    • Reserve now

    Service description

    SAVINGS ALERT! UP TO 5% OFF ON ARRIVALS BEFORE 11/14/2025

    Pensacola Pet Resort Premier provides luxury accommodations, including private suites and additional services to make pets feel at home. The facility includes indoor and outdoor playgrounds, an indoor pool, grooming services, and dog training. Amenities include climate control, live webcams, individual care, and group play. Vaccinations are required.

    Space types

    Furstays!™ Reviews

    Pensacola Pet Resort Premier


    Offical Rating: 2.5/5
    Reviews: 1

    Furstays Official Review of Pensacola Pet Resort Premier

    2.5/5
    posted on 2024-12-16 11:43:14 Reviewed by :
    Service Quality
    2/5 40%
    Location
    1.5/5 30%
    Cleanliness
    3/5 60%
    Facilities
    2.5/5 50%
    Value for money
    2.5/5 50%
    Features and Services
    1/5 20%

    The opinions expressed by the reviewers are solely their own and do not necessarily reflect the views or policies of Furstays!™

    Safety
    Pensacola Pet Resort Premier adheres to standard safety protocols, but reviews indicate potential issues with staff training and handling of dogs that may require special attention. A client mentioned being required to pay for training before their dog could return, and another reported their dog returned with marks on its face, which staff attributed to the kennel.

    Facilities
    The facility offers indoor accommodations and luxury services, but concerns have been raised about cleanliness. One reviewer stated their dog smelled of urine after a three-day stay, suggesting lapses in kennel maintenance.

    Amenities
    Pensacola Pet Resort Premier includes boarding and daycare services. However, the lack of webcams for owners and reported inconsistencies in reservation handling detract from the overall experience. Advanced features like webcams could enhance transparency and client trust.

    Care and Services
    While the facility boasts experienced professionals, several clients have expressed dissatisfaction with staff responsiveness and service quality. Reports of miscommunication, unclean conditions, and kennel-induced stress for dogs highlight areas for improvement.

    Cleanliness and Sanitation
    Cleanliness is a significant concern based on customer feedback. Multiple reviews noted strong odors and instances of pets returning home unclean, raising questions about daily maintenance and hygiene practices.

    Technology and Security
    The absence of live video feeds accessible to owners detracts from the sense of transparency and control. This shortcoming, combined with other operational issues, leads to a deduction in the overall rating.

    Suites
    Accommodations are standard, with options for different kennel sizes. However, feedback suggests that some kennels may not be adequately maintained, potentially impacting pet comfort and health.

    Location
    The resort is conveniently located in Pensacola, FL, making it accessible to local residents. No significant advantages or disadvantages are noted regarding its location.

    Public Perception
    Customer reviews are mixed, with a notable number of negative experiences shared online. For example, one customer stated, "I picked up my dog and she smelled absolutely awful, as if she laid in her own urine for 3 days straight." Another reviewer mentioned, "We were told our dog wasn’t allowed to come back to daycare unless we paid for training," expressing disappointment over the lack of collaborative problem-solving. Issues with reservation mismanagement and pets returning with injuries or stress are recurring themes.

    Overall Impressions
    Pensacola Pet Resort Premier offers a range of services, but recurring concerns about cleanliness, staff training, and client communication lower its overall appeal. The rating of 5.0 out of 10 reflects these challenges and emphasizes the need for improvements in service quality, transparency, and facility maintenance.

    Furstays Official Reviews reflect customer input, our knowledge, property visits, public information, online perceptions, and machine learning. They may contain errors or omissions. Please research independently and use your best judgment when choosing a pet service for your furry family member.

    Pros:

    Convenient location; range of boarding and daycare services.

    Cons:

    Concerns about cleanliness, staff training, and inconsistent service; no webcams for owners.

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    Details

    Public Hours of Operation

    Monday to Friday: 7:30 AM - 6:30 PM

    Checkin Times, FAQ, And More Info

    7:30 AM - 6:30 PM

    What are your hours? We are open Monday to Friday from 7:30 AM to 6:30 PM.

    Policies & Disclaimers

    Vaccinations required. Pets must be friendly and socialized. Please schedule a tour and provide proof of vaccinations.

    Furstays!™ Terms and Conditions

    Your use of the Furstays Web Site(s) and Application(s) (including any booking(s) you make) are subject to the Furstays Web Site(s) and Application(s) Terms, Conditions, and Notices of Use found on this site.


    Furstays!™ Best Price Guarantee

    Furstays!™ guarantees that you will receive the best available price for your pet boarding booking made through our platform. If you find a lower publicly available price for the same booking, subject to the terms outlined below, Furstays!™ will match the lower price. Eligibility Requirements: To qualify for the Best Price Guarantee, the lower price must meet the following criteria: Be for the same property, dates, room type, and service level. Be publicly available and verifiable at the time of your claim. Exclude prices offered through private memberships, rewards programs, unpublished rates, or promotional offers requiring special access. Claim Submission Process: To submit a claim, you must contact Furstays!™ customer support within 24 hours of booking and provide: Proof of the lower price (e.g., a screenshot or direct link to the competing offer). Your Furstays!™ booking confirmation number. Claim Evaluation: Claims will be reviewed by Furstays!™ within a reasonable timeframe. If the claim is approved, Furstays!™ will adjust your booking to match the lower price or refund the difference. Limitations and Exclusions: The Best Price Guarantee applies only to the total cost of the booking, including all taxes and fees. It does not apply to differences arising from currency fluctuations or pricing errors on competitor websites. Claims for bookings made within 48 hours of the check-in date are excluded. The guarantee is limited to one claim per booking. Non-Transferable: The Best Price Guarantee applies solely to the original booking made by the guest and cannot be assigned or transferred to any other party. Discretion of Furstays!™: Furstays!™ reserves the right to verify all claims, deny any claims that do not meet these terms and conditions, and amend or discontinue the Best Price Guarantee at any time without prior notice. By completing a booking through Furstays!™, the guest acknowledges and agrees to these terms and conditions of the Best Price Guarantee..

    Furstays!™ Deposit and Pricing Information

    A deposit, not to exceed 15 USD, may be required at the time of booking to secure the reservation and is non-refundable under any circumstances. The remaining balance of the booking price shall be payable directly to the property or facility, either at the commencement or conclusion of the stay, as dictated by the policies of the property. Payment methods accepted for remaining balance may vary by property, and it is the responsibility of the guest to confirm acceptable payment methods in advance. Late payments or failure to remit the remaining balance may result in forfeiture of the reservation, additional fees, or penalties as stipulated by the property’s terms and conditions. By completing the booking, the guest acknowledges and agrees to these terms, including the non-refundable nature of the deposit. The final price of the booking includes a compensation fee payable to Furstays and is subject to adjustments based on factors such as seasonality, promotional discounts, or current market demand. By completing the booking, the guest acknowledges and accepts that the pricing reflects these considerations and constitutes the full and agreed-upon amount due for the reservation.

    Furstays!™ Cancellation Policy

    Cancellations may be permitted in accordance with the policies of the property; however, under no circumstances shall any cancellation entitle the guest to a refund of the deposit paid to Furstays!™. By proceeding with the booking, the customer acknowledges and agrees to this non-refundable deposit policy.

    Furstays!™ Refunds

    Furstays!™ provides a satisfaction guarantee on its services. If you are not satisfied with the service provided, you may submit a request for a refund. Upon approval, Furstays!™ will issue a refund for its service fee promptly. This guarantee applies solely to the service fee charged by Furstays!™ and does not extend to any deposits or payments made to the property. By utilizing Furstays!™ services, the guest agrees to these terms.

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