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Mercy's Play + Stay

109 Hughes Street Fort Walton Beach, Okaloosa, FL, Florida
Offical Rating:2.5/5
(1 review)
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$46.95 - $46.95 Mercy's Play + Stay 109 Hughes Street, Fort Walton Beach, Okaloosa, FL, Florida, 32548, United States 850-217-1455 14 Dog Boarding 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Mercy's Play + Stay 109 Hughes Street, Fort Walton Beach, Okaloosa, FL, Florida, 32548, United States 850-217-1455 $46.95 - $46.95 5 10 Furstays Official Review of Mercy's Play + Stay, Fort Walton Beach, FL Safety
Mercy's Play + Stay claims to provide a secure and monitored environment for pets, but concerns have been raised by pet owners about the facility's setup. For instance, one reviewer reported that their dog returned with nails ground down to the quick, bleeding paws, and inadequate attention from staff during playtime. Another mentioned that kennel areas smelled unpleasant and lacked appropriate safety measures between dogs in adjacent areas.

Facilities
The facility features an 8,500 sq. ft. indoor climate-controlled space for daycare, boarding, grooming, and training. However, several reviews criticized the boarding conditions, noting the use of crates instead of proper kennels and inadequate attention to dog comfort during their stay.

Amenities
Mercy's Play + Stay offers group play sessions, professional grooming, and birthday party hosting. Despite these services, some customers highlighted inconsistent quality, with one mentioning that dogs were left unattended in uncomfortable or unsafe conditions. ([yelp.com](https://www.yelp.com))

Care and Services
While staff are described as friendly and knowledgeable by some, numerous reviews criticized the facility's management and lack of communication. Several pet owners reported feeling dismissed or belittled by the owner when raising concerns. ([yelp.com](https://www.yelp.com))

Cleanliness and Sanitation
The facility has received complaints about odors and cleanliness standards. One customer remarked on the persistent smell of urine and filth, raising questions about the regularity of sanitation practices. ([yelp.com](https://www.yelp.com))

Technology and Security
Mercy's Play + Stay has live video feeds, but they are only accessible to staff and not to pet owners. This lack of transparency deducts points from the overall rating. ([mercysplayandstay.com](https://mercysplayandstay.com/))

Suites
Boarding accommodations use crates and walled suites, which several reviewers described as uncomfortable and inadequate for the price charged.

Location
Located in Fort Walton Beach, the facility is accessible for local residents.

Public Perception
While some reviews praise the attentive staff and playful activities, a significant portion of feedback highlights management issues, subpar boarding conditions, and a lack of cleanliness. For example, one customer noted, "The place smelled extremely bad, and my dog, who plays anywhere/anytime, pulled back and refused to go in."

Overall Impressions
Mercy's Play + Stay has potential but suffers from serious detractors, including inadequate boarding setups, management concerns, and inconsistent care quality. The facility's rating is reduced to 5.0, reflecting these issues.

Furstays Official Reviews reflect customer input, property visits, public information, online perceptions, and machine learning. They may contain errors or omissions. Please research independently and use your best judgment when choosing a pet service for your furry family member. Friendly and knowledgeable staff; climate-controlled facility. Inadequate boarding setup; poor cleanliness; inconsistent management.

Have a question about Mercy's Play + Stay in Fort Walton Beach, Okaloosa, FL?

Amenities

  • Amenities – Climate controlled Climate controlled
  • Amenities – Full-service grooming available Full-service grooming available
  • Amenities – Grass – Synthetic Grass – Synthetic
  • Amenities – Group play available Group play available
  • Amenities – Individual care available Individual care available
  • Amenities – Indoor play yard Indoor play yard
  • Amenities – Medications administered Medications administered

    • Animal Type

  • Animal type – Dogs accepted Dogs accepted

    • Features

  • Specifications – Flea & tick preventative required Flea & tick preventative required

    • Specifications

  • Specifications – Puppies accepted Puppies accepted
  • Specifications – Vaccinations required Vaccinations required

    • Reserve now

    Service description

    SAVINGS ALERT! UP TO 5% OFF ON ARRIVALS BEFORE 11/23/2025

    Mercy´s Play + Stay offers boarding, daycare, and grooming for dogs in a safe, fun, and loving environment. The facility features spacious, secure, and meticulously-cleaned suites with premium bedding. Amenities include climate control, individual care, group play, and grooming services. Vaccinations are required.

    Space types

    Furstays!™ Reviews

    Mercy's Play + Stay


    Offical Rating: 2.5/5
    Reviews: 1

    Furstays Official Review of Mercy's Play + Stay, Fort Walton Beach, FL

    2.5/5
    posted on 2024-12-14 23:02:43 Reviewed by :
    Service Quality
    3/5 60%
    Location
    2.5/5 50%
    Cleanliness
    2/5 40%
    Facilities
    2.5/5 50%
    Value for money
    2/5 40%
    Features and Services
    2/5 40%

    The opinions expressed by the reviewers are solely their own and do not necessarily reflect the views or policies of Furstays!™

    Safety
    Mercy's Play + Stay claims to provide a secure and monitored environment for pets, but concerns have been raised by pet owners about the facility's setup. For instance, one reviewer reported that their dog returned with nails ground down to the quick, bleeding paws, and inadequate attention from staff during playtime. Another mentioned that kennel areas smelled unpleasant and lacked appropriate safety measures between dogs in adjacent areas.

    Facilities
    The facility features an 8,500 sq. ft. indoor climate-controlled space for daycare, boarding, grooming, and training. However, several reviews criticized the boarding conditions, noting the use of crates instead of proper kennels and inadequate attention to dog comfort during their stay.

    Amenities
    Mercy's Play + Stay offers group play sessions, professional grooming, and birthday party hosting. Despite these services, some customers highlighted inconsistent quality, with one mentioning that dogs were left unattended in uncomfortable or unsafe conditions. ([yelp.com](https://www.yelp.com))

    Care and Services
    While staff are described as friendly and knowledgeable by some, numerous reviews criticized the facility's management and lack of communication. Several pet owners reported feeling dismissed or belittled by the owner when raising concerns. ([yelp.com](https://www.yelp.com))

    Cleanliness and Sanitation
    The facility has received complaints about odors and cleanliness standards. One customer remarked on the persistent smell of urine and filth, raising questions about the regularity of sanitation practices. ([yelp.com](https://www.yelp.com))

    Technology and Security
    Mercy's Play + Stay has live video feeds, but they are only accessible to staff and not to pet owners. This lack of transparency deducts points from the overall rating. ([mercysplayandstay.com](https://mercysplayandstay.com/))

    Suites
    Boarding accommodations use crates and walled suites, which several reviewers described as uncomfortable and inadequate for the price charged.

    Location
    Located in Fort Walton Beach, the facility is accessible for local residents.

    Public Perception
    While some reviews praise the attentive staff and playful activities, a significant portion of feedback highlights management issues, subpar boarding conditions, and a lack of cleanliness. For example, one customer noted, "The place smelled extremely bad, and my dog, who plays anywhere/anytime, pulled back and refused to go in."

    Overall Impressions
    Mercy's Play + Stay has potential but suffers from serious detractors, including inadequate boarding setups, management concerns, and inconsistent care quality. The facility's rating is reduced to 5.0, reflecting these issues.

    Furstays Official Reviews reflect customer input, property visits, public information, online perceptions, and machine learning. They may contain errors or omissions. Please research independently and use your best judgment when choosing a pet service for your furry family member.

    Pros:

    Friendly and knowledgeable staff; climate-controlled facility.

    Cons:

    Inadequate boarding setup; poor cleanliness; inconsistent management.

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    Details

    Public Hours of Operation

    Monday to Friday: 7:00 AM - 6:30 PM

    Checkin Times, FAQ, And More Info

    7:00 AM - 6:30 PM

    What are your hours? We are open Monday to Friday from 7:00 AM to 6:30 PM.

    Policies & Disclaimers

    Vaccinations required. Please schedule an appointment for boarding services and provide proof of vaccinations.

    Furstays!™ Terms and Conditions

    Your use of the Furstays Web Site(s) and Application(s) (including any booking(s) you make) are subject to the Furstays Web Site(s) and Application(s) Terms, Conditions, and Notices of Use found on this site.


    Furstays!™ Best Price Guarantee

    Furstays!™ guarantees that you will receive the best available price for your pet boarding booking made through our platform. If you find a lower publicly available price for the same booking, subject to the terms outlined below, Furstays!™ will match the lower price. Eligibility Requirements: To qualify for the Best Price Guarantee, the lower price must meet the following criteria: Be for the same property, dates, room type, and service level. Be publicly available and verifiable at the time of your claim. Exclude prices offered through private memberships, rewards programs, unpublished rates, or promotional offers requiring special access. Claim Submission Process: To submit a claim, you must contact Furstays!™ customer support within 24 hours of booking and provide: Proof of the lower price (e.g., a screenshot or direct link to the competing offer). Your Furstays!™ booking confirmation number. Claim Evaluation: Claims will be reviewed by Furstays!™ within a reasonable timeframe. If the claim is approved, Furstays!™ will adjust your booking to match the lower price or refund the difference. Limitations and Exclusions: The Best Price Guarantee applies only to the total cost of the booking, including all taxes and fees. It does not apply to differences arising from currency fluctuations or pricing errors on competitor websites. Claims for bookings made within 48 hours of the check-in date are excluded. The guarantee is limited to one claim per booking. Non-Transferable: The Best Price Guarantee applies solely to the original booking made by the guest and cannot be assigned or transferred to any other party. Discretion of Furstays!™: Furstays!™ reserves the right to verify all claims, deny any claims that do not meet these terms and conditions, and amend or discontinue the Best Price Guarantee at any time without prior notice. By completing a booking through Furstays!™, the guest acknowledges and agrees to these terms and conditions of the Best Price Guarantee..

    Furstays!™ Deposit and Pricing Information

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    Furstays!™ Cancellation Policy

    Cancellations may be permitted in accordance with the policies of the property; however, under no circumstances shall any cancellation entitle the guest to a refund of the deposit paid to Furstays!™. By proceeding with the booking, the customer acknowledges and agrees to this non-refundable deposit policy.

    Furstays!™ Refunds

    Furstays!™ provides a satisfaction guarantee on its services. If you are not satisfied with the service provided, you may submit a request for a refund. Upon approval, Furstays!™ will issue a refund for its service fee promptly. This guarantee applies solely to the service fee charged by Furstays!™ and does not extend to any deposits or payments made to the property. By utilizing Furstays!™ services, the guest agrees to these terms.

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