PetSmart Lakeland

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Furstays!™ Terms and Conditions

Your use of the Furstays Web Site(s) and Application(s) (including any booking(s) you make) are subject to the Furstays Web Site(s) and Application(s) Terms, Conditions, and Notices of Use found on this site.

Furstays!™ Best Price Guarantee

Furstays!™ guarantees that you will receive the best available price for your pet boarding booking made through our platform. If you find a lower publicly available price for the same booking, subject to the terms outlined below, Furstays!™ will match the lower price. Eligibility Requirements: To qualify for the Best Price Guarantee, the lower price must meet the following criteria: Be for the same property, dates, room type, and service level. Be publicly available and verifiable at the time of your claim. Exclude prices offered through private memberships, rewards programs, unpublished rates, or promotional offers requiring special access. Claim Submission Process: To submit a claim, you must contact Furstays!™ customer support within 24 hours of booking and provide: Proof of the lower price (e.g., a screenshot or direct link to the competing offer). Your Furstays!™ booking confirmation number. Claim Evaluation: Claims will be reviewed by Furstays!™ within a reasonable timeframe. If the claim is approved, Furstays!™ will adjust your booking to match the lower price or refund the difference. Limitations and Exclusions: The Best Price Guarantee applies only to the total cost of the booking, including all taxes and fees. It does not apply to differences arising from currency fluctuations or pricing errors on competitor websites. Claims for bookings made within 48 hours of the check-in date are excluded. The guarantee is limited to one claim per booking. Non-Transferable: The Best Price Guarantee applies solely to the original booking made by the guest and cannot be assigned or transferred to any other party. Discretion of Furstays!™: Furstays!™ reserves the right to verify all claims, deny any claims that do not meet these terms and conditions, and amend or discontinue the Best Price Guarantee at any time without prior notice. By completing a booking through Furstays!™, the guest acknowledges and agrees to these terms and conditions of the Best Price Guarantee..

Furstays!™ Deposit and Pricing Information

A deposit, not to exceed 15 USD, may be required at the time of booking to secure the reservation and is non-refundable under any circumstances. The remaining balance of the booking price shall be payable directly to the property or facility, either at the commencement or conclusion of the stay, as dictated by the policies of the property. Payment methods accepted for remaining balance may vary by property, and it is the responsibility of the guest to confirm acceptable payment methods in advance. Late payments or failure to remit the remaining balance may result in forfeiture of the reservation, additional fees, or penalties as stipulated by the property’s terms and conditions. By completing the booking, the guest acknowledges and agrees to these terms, including the non-refundable nature of the deposit. The final price of the booking includes a compensation fee payable to Furstays and is subject to adjustments based on factors such as seasonality, promotional discounts, or current market demand. By completing the booking, the guest acknowledges and accepts that the pricing reflects these considerations and constitutes the full and agreed-upon amount due for the reservation.

Furstays!™ Cancellation Policy

Cancellations may be permitted in accordance with the policies of the property; however, under no circumstances shall any cancellation entitle the guest to a refund of the deposit paid to Furstays!™. By proceeding with the booking, the customer acknowledges and agrees to this non-refundable deposit policy.

Furstays!™ Refunds

Furstays!™ provides a satisfaction guarantee on its services. If you are not satisfied with the service provided, you may submit a request for a refund. Upon approval, Furstays!™ will issue a refund for its service fee promptly. This guarantee applies solely to the service fee charged by Furstays!™ and does not extend to any deposits or payments made to the property. By utilizing Furstays!™ services, the guest agrees to these terms.